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My packaged is marked as delivered, but I cannot find it. What can I do?Updated a year ago

The tracking number for your order indicates that the package has been delivered, but you cannot find it?

For security reasons, FedEx sometimes "hides" packages to prevent theft. Can the package be hidden on a balcony or near a garage? In the bushes or under a table near the front of your house? Did a neighbor perhaps receive the box for you? Please also ask people living under the same roof if they would not have received the package for you.

Please contact us at [email protected] and we will be happy to assist you in initiating a formal investigation with FedEx. Please allow us 3 working days to find a solution.

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